Addressing Parent/Guardian Concerns

At Duncanville ISD, we value open communication and strong partnerships with our families. Our priority is to respond to questions, feedback, and concerns with care, accuracy, and in a timely manner.

To help resolve concerns quickly and appropriately, the Duncanville ISD Board of Trustees and district leadership encourage families to reach out directly to the person or office most closely connected to the matter.

Communication Guidelines for Duncanville ISD Families

We believe in building trust through mutual respect, courtesy, and collaboration. Here’s how we can work together effectively:

Speak and write with kindness and professionalism.
Be ready to share details and also listen to staff insights.
Approach conversations with an open mind and a team mentality.
Aim to resolve concerns constructively and cooperatively.
Refrain from using threatening or inappropriate language, which is not acceptable and may result in further action.

Steps To Address Concerns

Step 1
Step 2

Step 1

Contact the Campus Staff Member

Whenever possible, concerns should be brought up early and with the individual most directly involved—such as a teacher, coach, or campus staff member. Many questions and issues can be worked out at this level through respectful and thoughtful dialogue.

Who to Contact First

Classroom-related matters should be addressed with your child’s teacher.
If there is a concern involving another staff member, please try speaking directly with that person first.
If the issue remains unresolved, move to the campus leadership team.

We’re here to support your child’s success and appreciate your collaboration in making Duncanville ISD a great place to learn and grow.

Sample Email to a Teacher or Staff Member

[Date]

Dear [Teacher/Staff Name],

Thank you for all you do to support [My Child]. We've been encouraging [him/her/them] at home and hope you're seeing that effort reflected in the classroom.

I’d like to connect with you about a concern I’ve noticed. [Briefly explain the situation.]

I’m happy to talk by phone, email, or meet in person—whichever works best for your schedule. You can reach me at [Your Phone Number or Email].

Thanks again for your time and support.

Sincerely,

[Your Name]

Step 2

Contact the Campus Administrator

If additional support is needed, campus administrators—including the principal and assistant principal—are available to provide clarity on procedures, expectations, and next steps. These leaders oversee daily campus operations and are equipped to assist with more complex matters.

While we encourage resolving concerns informally, this does not alter the timelines outlined in our formal complaint policy, except when both parties agree in writing. [See Board Policy FNG(Local)]

Informal Concern Submission To Student Services

If you prefer to document your concern in writing before pursuing a formal grievance, you may complete the Parent Complaint Form below. This form helps us better understand and respond to your concern at the campus level.

Parent/Guardian's Complaint Form

Formal Concern Process

If an informal resolution does not resolve the issue or if the nature of the concern requires a formal review, families may submit a formal complaint in accordance with Board Policy FNG(Local).

students' rights.

Confidentiality

Some details, such as consequences related to other students, may not be shared due to privacy laws. We ask for your understanding as we protect all students' rights.

When to Expect a Response

Staff members strive to respond as soon as they can. However, teaching responsibilities or additional fact-finding may delay a reply. We appreciate your patience and understanding.